Shopsees has a flexible return policy. You can return your purchased item(s) before 30 calendar days after the order has been delivered. Any return that is initiated after 30 calendar days of the delivery can be denied. To initiate a return/refund, you will have to contact our customer care via the Contact Us page. For a refund, you can ask for the refund to the original payment method, or replace the item(s), if the item(s) that you received turns out to be defective. To receive a refund/replacement for your order, you will have to ship the defective/damaged/unwanted product back to our warehouse, to which the address will be provided once the customer has contacted the customer care team. Once the item(s) has been shipped back to the warehouse, the customer can email a scanned pdf of the receipt from the postal service used to ship the returned product to contact@shopsees.ca. Refund will only be initiated when the item(s) is returned to the warehouse. If the item is found to be missing when shipped back to the warehouse, your return might get cancelled. Customers will be sent an email upon the initiation of the return, and another email will be sent again, telling the customer, whether the return has been accepted or denied. Refunds can take up to 5 to 7 business days to appear in your account.