Vendor's Frequently Asked Questions

There are 2 different ways, to become a seller/vendor on our website:

1. Use “Sign Up as a Vendor” while registering.

2. Through “Become a Seller”

If you registered as a user first, but now want to sell your products also. Just follow the steps below and you’ll be ready to put your products on the front in no time:

1. Once you log in with your Vendor Email ID and password, go to My Accounts.

2. Click on Products, to access your Products Page.

1. Once you login with your Vendor Email ID and password, go to My Accounts.

2. Click on My Sellings, to access your Orders Page. You’ll be able to access all the orders you’ve received from there.

3. Once on “My Sellings” page, you’ll be able to check all the details of the orders, for example, their status, total cost, order date, customer name, order id and the invoice for the order.

The status of the orders is explained as follows: -

• HOLD: - When the payment method used by customers is declined, a hold is place on their order. A vendor is not able to change the status of the order if it is placed on HOLD. You’ll still be able to check out all the information of the order, and the invoice can still be reviewed.
• PROCESSING: - When you see “PROCESSING” under the status, start preparing the order and ship it as soon as possible. When an order is placed successfully, you’ll get a notification email, with all the details of the product, as well, you’ll be able to access the invoice of the order.
• SHIPPED: - Once you’ve packed the order and have shipped it, please change the status from “PROCESSING” to “SHIPPED”. This triggers an email to the customers that their order has been shipped.
• DELIVERED: - You’ve to track the order regularly, through the tracking number provided by the postal service, and once the order is delivered, you’ve to change the status from “SHIPPED” to “DELIVERED”. This also triggers an email to the customers that their order has been delivered.

With the next update in the vendor section, you’ll be provided with the options of “REFUND” and “PICKUP”, but, until then, for any “PICKUP” orders or any “EXCHANGE” or “REFUND” of the order, you must contact our Vendor Support service through Contact Us.

Some products may not be listed as a matter of compliance with legal or regulatory restrictions (for example- prescription drugs, alcohol, adult Products). For food products, we acquire the following aspects:

* You need a state business license.

* You must obtain zoning clearance and all needed permits from your local government.

* You are required to have a kitchen inspection at least once a year. This is done by the health department.

1. Once you log in with your Vendor Email ID and password, go to My Accounts.

2. Click on Products, to access your Products Page. You’ll be able to access all the products you’ve uploaded from there.

3. Your product page looks something like this,

4. Below are the steps to upload a “Simple Product”(without variation);

• Click on the “ADD A PRODUCT” button and you’ll be redirected to the Product Upload Page.

• For the first step, you’ll have to choose the category in which your product belongs. Make sure to choose the most relevant category according to your product, as choosing the wrong category may lead to rejection. Also, you’ll not be able to change the category later in the future.

As you can see in the above screenshots, there are 3 types of Categories,

1. MAIN-CATEGORY
2. SUB-CATEGORY
3. SUB-SUB-CATEGORY

Choosing the category can drastically impact on a product’s performance, the wrong category can hide the product from others and the right one, can increase the sales by a lot.

• The second step includes general information about the product, such as SKU, Product ID, Name of the Product, and more. Refer to the screenshot below for more information.

The Red Star represents that the input field is required, means you must fill it out if you want to move forward with the process.

Make sure to Select Simple for “Type”.

• In the next step, you’ll upload the images of the product that you are uploading. Click on the “+” icon to upload a picture. Refer to the screenshot below.
• For the next step, you don’t have to do anything as it is a simple product and does not have any variation. You’ll see a screen as shown below.
• Now, you can add some optional information about the product. The last step is optional, and you are not required to do it, but, it helps the product to reach out more people if you fill it out.
• For the last step, just hit “Submit”, and wait for a few moments until the following popup appears.

1. Once you log in with your Vendor Email ID and password, go to My Accounts.

2. Click on the Products, to access your Product’s Page. You’ll be able to access all the products you’ve uploaded from there.

3. Your Product Page looks something like this.

4. Below are the steps, to upload a Product with Variation.

• Click on the “ADD A PRODUCT” button and you’ll be redirected to the Product Upload Page.

• For the first step, you’ll have to choose the category in which your product belongs. Make sure to choose the most relevant category according to your product, as choosing the wrong category may lead to the rejection. Also, you’ll not be able to change the category later in the future.

As you can see in the above screenshots, there are 3 types of Categories,

1. MAIN-CATEGORY
2. SUB-CATEGORY
3. SUB-SUB-CATEGORY

Choosing the Category can drastically impact on a Product’s Performance, the wrong category can hide the Product from others and the right one can increase the sales by a lot.

• The Second Step includes General Information about the product, such as SKU, Product ID, Name of the Product, and more. Refer to the Screenshot below for more information.

The Red Star represents that the input field is required, which means you must fill it out if you want to move forward with the process.

Make sure to Select Variable for “Type”.

• In the next step, you’ll upload the images of the product that you are uploading. Click on the “+” icon to upload a picture. Refer to the screenshot below.

• For the next step, you’ll have to generate variations as shown in the screenshot below.

If you still have any questions, feel free to Contact Us.

• Now, you can add some optional information about the product. The last step is optional, and you are not required to do it, but it helps the product to reach out to more people if you fill it out.

• For the last step, just hit “Submit”, and wait for a few moments until the following popup appears.

Our sales team reviews your uploaded product, until that time your product remains “In Review”. You’ll not be able to alter any information about the product and will also be not able to delete the product. Until your product has been published, no one would be able to buy it. Also, whenever you edit your product, the status will again be changed from “Published” to “In Review”. Our team may take 7 to 10 business days to review your product. You’ll be notified via email if your product has been approved or not. Here is a screenshot below with some products “Published” and some “In Review”.

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1. Once you login with your Vendor Email ID and password, go to My Accounts.

2. Click on the Products, to access your Product’s Page. You’ll be able to access all the products you’ve uploaded from there.

3. Your Product Page looks something like this.

4. Below are the steps, to edit a Product without Variation.

• Click on the Edit icon, as shown in the screenshot.

• For the next steps, it is same as uploading, the only difference while editing is that you don’t have to put everything again in the input boxes. You’ll only need to change the things that you came to change in the first place. While editing has its own benefits, your options will be limited, as you won’t be able to change the category.
• You can edit your listings as many times you want, but, every time you edit, even a single word, your listing status will be changed to “In Review” rather than “Published”.
• While your listing is “In Review”, you can’t Delete, or Edit your listing.
• Listed below are the screenshots of the next steps for Editing the Product.

Click next after you're done editing your images and the additional information about your product.

• Once, you are done with the editing, just hit “Submit”, and wait for the page to reload.

5. If you have any questions, please feel free to Contact Us.

1. Once you login with your Vendor Email ID and password, go to My Accounts.

2. Click on the Products, to access your Product’s Page. You’ll be able to access all the products you’ve uploaded from there.

3. Your Product Page looks something like this.

4. Below are the steps, to edit a Product without Variation.

• Click on the Edit icon, as shown in the screenshot.

• For the next steps, it is same as uploading, the only difference while editing is that you don’t have to put everything again in the input boxes. You’ll only need to change the things that you came to change in the first place. While editing has its own benefits, your options will be limited, as you won’t be able to change the category and the attributes of your products. For example, if you chose the attributes “Color” and “Style”, you’ll only the option the change the attribute values, like, you can add or remove “Red” “Color”, but you cannot Remove “Color” attribute or add “Size” attribute.
• You can edit your listings as many times you want, but, every time you edit, even a single word, your listing status will be changed to “In Review” rather than “Published”.
• While your listing is “In Review”, you can’t Delete, or Edit your listing.
• Listed below are the screenshots of the next steps for Editing the Product.

• Once, you are done with the editing, just hit “Submit”, and wait for the page to reload.

5. If you have any questions, please feel free to Contact Us.

An email is generated right at the time when an order is placed. However, you'll only receive the products from the order you've uploaded. For example, if a customer orders 10 products and 2 of them are uploaded by you, you will get notified for those 2 products only. While, on the other hand, if you upload all those 10 products, you'll get notified for all of those. Shopsees.com is here to make buying and selling, much easier at the same time, and in the near future, you'll be notified on the website as well, in the notification center.

1. Once you login with your Vendor Email ID and password, go to My Accounts.

2. Click on the Store Addresses, to access your Store Address Information page. You’ll be able to access all the information about your store address(es) and keep it updated.

3.    Refer to the screenshot below on how to change or edit your business address information.

Once a product is uploaded, Shopsees team can take up to 7 to 13 business days to review the product. If the product is approved, you'll be notified, and your product will be displayed on our website, whereas, if it is denied, you'll still be notified via email and the reason for denial will also be included in it. if it is denied, your listing will not be deleted, and you will also be unable to edit your product. 

1. Select the image you want to resize and open the image with paint (you can use any other photo editor software that you're aware of).

2. Click on the resize button as shown in the picture below.

3. In the end your resize popup should look like the image below.

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Yes, Shopsees will change product photos or information. However, we may ask or recommend changing your photos if they do not meet our standard guidelines.

Photos of your item should be used to present the characteristics of a specific item in your inventory. They are not intended to be photos of a new or generic product.

Listing photos of your item must meet the following requirements, which are different from Product Image Requirements

* Pure white backgrounds are preferred.
* The photo should not contain any branding logo/icon on the white background.
* The photo must be of or pertaining to, the product being sold.
* The photo must be in focus and well lit, with realistic color and smooth edges.
* The photo must not contain gratuitous or confusing additional objects.
* The photo must not contain additional text, graphics, or inset images.
* Restricted and offensive materials are not allowed.
* Enhanced filter images are not allowed.

Additional Notes:

* Upload the first image as a base image for the product.
* Other products or objects can help demonstrate the scale or use of the product.
* Cropped or close-up photos are allowed.
* Backgrounds and environments are allowed.
* Before submitting listing photo files, be sure that they meet the following specifications:

All submitted photos will be scaled to 600 x 600 pixels irrespective of the size and dimension ratio of the photo provided. Photos that do not have a 1:1-dimension ratio will be padded with white space on the shorter sides.

No, you can not upload videos on the product information page.

As of now, you have to download the invoice and use that as packing slips or labels. You can print the invoice for the shipment.

If the order was delivered as per the tracking, then you should ask the customer to check their mailbox or shipping company. If it was shipped but never delivered, we recommend that you offer to refund/replace the item and follow up with the shipping company.

Shopsees typically pay to vendors on a biweekly basis for orders that were confirmed as shipped within that period. Once you register with us and start selling we will ask you for e-transfer details or PayPal details to pay.